Refunds & Returns

Because our products are living animals, our approach differs from a normal shop. We want every match to work, and we are always here to help resolve any issue.

All sales are confirmed with you by phone or email before any payment is taken. If, before collecting your animal, you change your mind, you can cancel without charge.

Horses, cattle, goats and similar animals are chosen and agreed in person. Once you have collected and accepted your animal, the sale is final, as is standard for livestock.

If there is a genuine health concern raised with our team promptly after collection, we will work with you and your vet to put it right or agree a fair resolution.

Whatever the issue, please contact us before taking any other action. We treat every customer with care and want your experience to feel fair and simple.