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Frequently Asked Questions
Got a question? We have answers. Clear, practical guidance on placing one of our miniature animals.
QUESTIONS
Got a question? We have answers.
How does the order request process work?
Place your order through the store. You will not be charged today — we contact you within 24 hours to confirm availability, share payment details for your chosen method (PayPal, debit/credit, Cash App or bank transfer), and arrange a collection or delivery date that works for you.
Do your animals come vet-checked?
Yes. Every animal leaves us vet-checked, de-wormed and up-to-date on vaccinations appropriate to their species and age. We share the paperwork with you on collection.
Can you help me choose the right breed?
Absolutely. We spend time talking with you about your land, your goals and your experience before recommending anything. Many of our placements are with first-time owners and we are happy to walk you through it.
Do you offer delivery?
Yes — local delivery within a sensible radius is included in the price of every animal. For longer distances we can arrange transport with a trusted livestock hauler at cost.
What ongoing support do you provide?
We stay in touch. You will have our direct number for any question, big or small, for the lifetime of the animal. Many of our families send photos for years.
How much space do I need?
It depends on species, but a good rule of thumb is a quarter-acre of rotated grazing per animal, with secure perimeter fencing of at least 1.2 m for goats and 1.4 m for alpacas. We will help you plan.
Do you offer payment plans?
Yes. Most purchases can be split into two or three stages — a deposit on order, a second payment when the animal is reserved for you, and a final payment on collection. For larger or breeding-stock purchases, longer-term arrangements are available on a case-by-case basis. Everything is agreed in writing.
Will the animal be delivered calm and safe?
Yes. We only deliver in a way that keeps your animal calm and safe — short journeys, experienced handlers, well-bedded trailers and direct routing. Most local deliveries are completed the same day.
Can I visit the farm before deciding?
Absolutely. We encourage visits so you can meet the animals and see where they are raised. Just get in touch and we will arrange a time.
What if plans change after I place an order?
Life changes — a move, a new baby, a job overseas. If something unavoidable happens we refund the deposit in full minus a small administrative charge. Full details are set out in our Refunds & Returns policy.
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